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Order #WF-4471928
Tracking 1Z-88E-KL2
SKU KNT-24BV-WHT
Wilma
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Issue Summary
Customer received a Knutsen 24" bathroom vanity set with visible shipping damage (cracked side panel). Photo evidence offered. Customer wants a refund, would like it resolved before the weekend.
Order Details, Extracted
Order
#WF-4471928
Product
Knutsen 24" Vanity
Order date
Apr 1, 2024
Delivery status
Delivered, damagedPhoto pending
Also in this order: Assembly Service
Scheduled Apr 3, 2024 · unaffected by the damaged panel
Included
Policy & Response
Surfaced proactively, nothing searched for
Active Policy: Damaged Item Refund
Surfaced automatically from the live conversation
Pre-approved: full refund, no return required with photo evidence
$25 goodwill credit authorized without escalation
1
Confirm photo evidence received
2
Process refund to original payment method
3
Offer goodwill credit, log disposition